Customers have become highly demanding of companies, with little or no waiting time for getting their queries answered. They do not care if they talk to a robot or a human as long as they can get their questions replied sooner. Supporting customers is no longer a monumental task with newer technologies such as artificial intelligence and visual search.
The consumption of video, music and video games is increasingly rising. User interest in these services is growing along with digitization and the subscronomics movement. We are living in a real technological revolution! That is why Telecoming has conducted a study on the evolution of digital content consumption trends in Europe.
We are proud to announce that our RTB & Social ADS Manager, Miriam Canales, has been acknowledged as one of the top 10 Programmatic Experts. This honour recognizes those talents with a significant impact and a notable contribution to the Adtech industry in Spain.
The development of communications in the electronic field meant a significant change within relationships, not only personal but also commercial and consumer, which can now happen at any time and with any person located in different parts of the world. Learn more here!
With competition more challenging than ever, the pressure is on businesses to attract new customers and retain existing ones. The key to achieving this is providing a superior customer experience. Here are the seven ways AI is enhancing the digital customer experience!
Having good Instagram customer service means building brand loyalty and finding potential user communities. Here is how you can improve your customer service on Instagram!
To end the year we want to share a very special interview with the people behind this project. The editors responsible for the success of this space could not go unseen in our blog Marta Guzmán and Sandra Rosado are part of Telecoming's Communication team. They are...