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Privacy Policy

 

Basic information on personal data protection
Responsible 

Entity

TELECOMING S.A.

 

CIF: A-64067549

 

Paseo de la Castellana, 95, Torre Europa, Planta 16, 28046 Madrid (España)

Purpose
  1. Managing the contracting of the products selected by the User as well as executing mobile payment services authorized by the User in the contracting of the products / services
  2. Sending electronic commercial communications
  3. Sending relevant information
Legitimacy
  1. Execution of the contractual relationship
  2. Legitimate interest
  3. Consent
Recipients Will only be accessible to our service providers in order for them to comply with the purposes subject of the processing, as well as to certain Administrations in the case of a legal obligation therefor.
Rights Access, rectification, deletion, opposition, processing limitation and data portability and file a complaint with the AEPD. 

1. IDENTIFICATION.

  • Owner: TELECOMING S.A. (hereinafter, “TELECOMING”) – CIF (Tax ID number): A-64067549
  • Company registered office: Paseo de la Castellana 95, Edificio Torre Europa 28046, Madrid (España)
  • Data Protection Officer (DPO): privacy@telecoming.com

2. INFORMATION AND CONSENT.

TELECOMING commits to observe your privacy and ensure the protection and security of your personal data. Therefore, we inform you about the way in which we collect, process and protect the personal data that you may be willing to provide to us. Consequently, you need to read carefully this privacy policy which has been written in a clear and simple way so as to enable you to understand it and thus decide freely and voluntarily if you wish to provide your personal data to TELECOMING.

3. OBLIGATION OF DATA PROVISION.

The data requested in the forms provided on the website are, in general, mandatory (unless specified otherwise in the required field) for accomplishment of the established purpose. To the contrary, however, the result may be the impossibility to provide the service to the user.

4. WITH WHAT PURPOSE WILL THE COMPANY PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

Your collected personal data will be processed by TELECOMING in conformity with the following purposes:

  • Managing the contracting of the products selected by the User.
  • Managing subscription plans selected by the User.
  • Performing mobile payment services authorized by the User at contracting the products / services.
  • Managing, conducting and giving answers to the petitions, demands, incidences, complaints, claims or Users’ consultations as well as managing the refunds.
  • Maintenance, support and updating of the website. Resolution of possible technical incidents or of those of any other nature that may arise in relation to the website.
  • Draw-up of anonymous statistical reports on access habits and the activity developed by users on the website.
  • Evaluation of the User’s candidacy and, if applicable, its incorporation into the selection processes that fit his profile, if he submits his Curriculum Vitae via form / e-mail.
  • Sending relevant information

5. WHAT DATA WILL WE PROCESS?

We will be processing the data that we will seek from you and, in any case, those indicated as mandatory for contracting the product selected by the User, such as among others:

  • Identification data such as the name and surname, address, telephone number, email address.
  • Location data through IP’s, such as browser, device and operating system. In the event that the User provides data of third parties, he / she declares to have their consent and undertakes to transfer the information contained in the Privacy Policy to the interested party, owner of said data, exempting TELECOMING from any responsibility in this regard. However, TELECOMING may carry out the necessary verifications to verify this fact, adopting the appropriate due diligence measures, in accordance with current regulations on data protection.

6. WHAT IS THE LEGITIMACY OF DATA PROCESSING?

The legitimacy of dealing with the data will be:

Execution of a contact for: 

  • Contracting of any of the products offered through the web page is execution of a contract as well as, where appropriate, for the request and management of reimbursements.

User’s consent to: 

  • Management of queries, requests for information, complaints and claims, receiving relevant information.

Legitimate interests of TELECOMING: 

  • Management of Business information directories
  • Draw-up of anonymous statistical reports
  • Sending Communications for marketing purposes related to products and services of TELECOMING for its clients.

You may revoke your consent given to any of the dealings, provided such consent shall not affect the lawfulness of the processing previously carried. To revoke the consent, the User may contact TELECOMING through the following channels: privacy@telecoming.com.

 

7. WHO THE DATA WILL BE SHARED WITH?

User’s data may be communicated to:

  • TELECOMING suppliers, being the said access necessary for adequate meeting of legal obligations and/or the provision of services for the aforementioned purposes. The said suppliers will not process your data for their own purposes that have not been previously informed by TELECOMING.
  • Public administrations, in relation to the competences attributed to them.

8. FOR HOW LONG WILL WE KEEP USER’S DATA?

The data will be processed during the time necessary to accomplish the indicated purposes, differentiating between the data necessary for the contracting of products and services, as well as for the collection thereof, of those processed for reasons of publicity or customer service, unless the User requests his withdrawal from TELECOMING, opposes or revokes his consent.

9. RESPONSIBILITY OF THE USER.

The User:

  • Guarantees that his/her age is over 18 and that the data provided to TELECOMING are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all communicated data, and will keep the provided information updated so as to reflect his/her real situation.
  • Guarantees to have informed third parties from whom he/she provides your data, if appropriate, of the aspects contained in this document. Likewise, he/she guarantees to have obtained your authorization for providing your data to TELECOMING for the mentioned purposes.
  • Will be responsible for false or inaccurate information provided through the website and for damages, direct or indirect, inflicted to TELECOMING or to third parties thereby.

10. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS.

One of the purposes for which TELECOMING processes personal data provided by Users is to send them electronic communications with information regarding products, services, promotions, offers or relevant news for Users. Whenever any communication of this type is made, it will be addressed solely and exclusively to those Users who have expressly authorized the sending of such communications. In the event that the User wishes to stop receiving commercial or promotional communications from TELECOMING, he/she may request cancellation of the service by sending an e-mail to the following e-mail address: privacy@telecoming.com, as well as inform about his/her refusal to receive them by ticking the box envisaged for this purpose in your data collection form or indicating it by means of the option of withdrawal provided in each of the commercial communications that is sent. In the same way, you can oppose and / or revoke the consent and for this purpose you will be informed in each of the commercial communications sent to you of the means by which you can do it.

11. EXERCISE OF RIGHTS.

  • The User may at any time and free of charge send a letter to the address indicated in the heading of this Policy or send an e-mail to the address privacy@telecoming.com with the Reference “Data Protection”, attaching a photocopy of his identity document, to:
  • Revoke the granted consent.
  • Oppose the data processing.
  • Obtain confirmation of whether at TELECOMING are processed personal data concerning the user or not.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request deletion of your data when, among other reasons, the data are no longer necessary for the purposes they were collected for.
  • Obtain from TELECOMING the limitation of data processing when any of the conditions provided in the data protection regulations is met.
  • Obtain human intervention, to express your point of view and to challenge the automated decisions adopted by TELECOMING, in the cases foreseen in the regulations.
  • Seek portability of your data in the cases envisaged in the regulations.
  • File a complaint regarding the protection of your personal data with the Spanish Agency for Data Protection at the address Calle de Jorge Juan, 6, 28001, Madrid.

12. SECURITY MEASURES.

TELECOMING will process the data of the User at all times in an absolutely confidential manner and keeping the secret thereof, in accordance with the provisions of the applicable regulations, adopting the necessary technical

  • Organizational measures to ensure the security of your data and to help avoid their alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of stored data and the risks they are exposed to.

13. INFORMATION ON THE PROCESSING OF YOUR DATA IN THE CONTEXT OF THE ACTIVITY AS DSP.

We use certain personal information in the context of the activity that TELECOMING develops as a demand-side platform (Display-side-platform, “DSP”).


A DSP is an advertising technology platform that operates in the programmatic advertising ecosystem, allowing the automated purchase of advertising space in real time, in order to connect with users or audiences interested in certain services or products and optimize the performance of campaigns.


TELECOMING participates in IAB Europe’s Transparency & Consent Framework (IAB TCF V.2.2.) and complies with its Specifications and Policies. TELECOMING’s identification number within the IAB TCF V.2.2. is 336.
IAB Europe is the European-level association for the digital advertising and marketing ecosystem, through participation in the IAB TCF V.2.2. TELECOMING reinforces its commitment to transparency in the collection and processing of personal information. Membership can be consulted in the updated public registry TCF Vendor List.


– What personal data do we process? How do we obtain this information?

We obtain your data from publishers, on whose digital properties we display our ads, or from supply-side platforms (“SSPs”), which cooperate with publishers in order to deliver personalized ads.
From TELECOMING, we cooperate with the following SSPs:

  • Google Ad Manager
  • Pubnative (Verve Group)
  • SITW (ShareIT)
  • BetweenX
  • SmartyAds

You can read more about the privacy practices of SSPs and their use of cookies by clicking on each of the SSPs identified.
We also automatically obtain information regarding the characteristics of the device.
Specifically, the data we use for the development of the activity as DSP are IP address ranges, device characteristics (non-precise location, device type, screen size, device language, operating system/browser…), device identifiers (IDFA) and probabilistic identifiers.
The information collected is processed in aggregate form and associated with an identifier generated and subjected to a pseudonymization process, which prevents the direct identification of the user.
We also process data relating to the privacy preferences selected by the user and communicated to us by other operators participating in the IAB TCF V.2.2.


– For what purposes do we process personal data?

The activity of DSP gives rise to different data processing. In this regard, the specific purposes carried out by TELECOMING are described below (also indicating their identification according to the IAB TCF v2.2):


– Advertising selection (P.2 IAB TCF v2.2).

Select which advertisements to display, control the frequency and sequence the order of the advertisements displayed to facilitate a personalized experience.
Advertising presented to you as part of this activity may be based on limited data, such as the characteristics and context of the website or app you are using, your non-precise location, your device type, or what content you interact with (for example, to limit the number of times you are presented with an ad).


– Advertising Performance Measurement (P.7 IAB TCF v2.2).

Understand the reach and relevance of advertising campaigns, measure ad performance. Information about what advertising is presented to you and how you interact with it can be used to determine whether you have been interested in an ad and whether advertising objectives have been achieved. For example: measuring what percentage of the ad was viewed and for how long, quantifying interactions and knowing what the nature of that interaction was (click, tap, swipe, scroll, etc.), quantifying views, time of viewing, knowing the characteristics of the device on which the ad was served, …), measuring ad attribution, conversions and sales lift.
This activity is very useful to understand the relevance of advertising campaigns.


– Understand audiences through statistics (P.9 IAB TCF v2.2).

Generate global aggregate market research reports based on data sets relating to their interactions and those of other users with advertising content. These reports are used internally to study audiences (e.g., to determine which target audience is most receptive to an advertising campaign).


– Ensure security, prevent and detect fraud and correct errors (SP.1 IAB TCF v2.2).

Monitor and prevent unusual and possibly fraudulent activities, such as detection and general blocking of invalid traffic (e.g. advertising spam or automated browsing).
Identify errors in order to correct any problems related to the advertising displayed and ensure the operability of the platform, verifying that it functions correctly and securely.


– Deliver and display advertising and content (SP.2 IAB TCF v2.2).
Ensure the technical compatibility of advertising and facilitate the transmission of the content or ad to the device. For example, deliver compatible ads (language, operating system, connection type…), respond to a user’s interaction with the ad by sending it to a landing page or record the delivery of an ad. Generally, when you click on a link we use technical information automatically included in the request sent by your device, to correctly display the information you have requested. Technically, this exchange of information is necessary to provide the content that appears on your screen.


– Save and communicate your privacy choices (SP.3 IAB TCF v2.2).
Ensure and be able to demonstrate that users have consented to or have not objected to the processing of their personal data, for the intended purposes and/or processing by other providers registered with IAB TCF V.2.2.


What is the legitimacy of the processing?

All data processing deriving from DSP’s activity is based on the legitimate interest of the data controller.
The relevance of the use of the legitimate interest as a legitimate basis for processing has been assessed by TELECOMING for each of the purposes indicated,
To this end, the corresponding Legitimate Interest Assessments (“LIA” – Legitimate Interest Assessment) have been prepared by weighing the benefits, interests and rights affected through the performance of a triple test (purpose, necessity and suitability test).
Specifically, the legitimate interest on which each of the purposes identified above is based is described below:


– Advertising selection:
the division of the audience into subgroups according to their different characteristics, making it possible to select the ads with which to impact the audiences that most interest the advertiser, as well as to control the frequency and sequence the order of the ads through data obtained in real time, improving the performance of advertising campaigns.
Likewise, the possibility of selecting advertising means a better user experience by receiving advertising adapted to the characteristics of their device and operating system, in their language, and about products or services that are actually available to them. In the same sense, it allows to adapt advertising to online content and to control the frequency of ads avoiding repetitive impact (for example, by limiting the number of times an ad is shown), resulting in less intrusive advertising.
Only in those cases where legitimate interest would have been opposed, TELECOMING will be able to base the processing of your data for the purpose of selecting advertising based on your consent, provided that the user has given it.


– Measuring advertising performance: measuring different parameters related to user interaction with the advertising presented is essential in DSP’s activity as it allows for service optimization. Knowing the impact achieved and the reach of the campaigns is essential to improve DSP service delivery, which translates into more appropriate and relevant advertising campaigns, less repetitive and improves the user experience in the online environment.


– Understanding audiences through statistics: aggregate market research reports are essential to optimize the service provided through knowledge of the reach and relevance of campaigns and to formulate marketing strategies that improve the performance of advertising campaigns. In turn, understanding audience behavior leads to more appropriate and relevant advertising campaigns, less repetitive and more useful user experiences.


– Ensuring security, preventing and detecting fraud and correcting errors: ensuring the proper functioning of the service and its secure provision is essential for the ecosystem in which DSP operates. In this regard, Recital 47 of the GDPR establishes fraud prevention as a legitimate interest of the data controller. The data processed are necessary to be able to monitor and prevent unusual and possibly fraudulent activities, also allowing to correct any problems related to the advertising displayed and to ensure the operability of the platform.


– To deliver and display advertising and content: to ensure the technical compatibility of advertising, and to facilitate the transmission of the content or advertisement to your device, which is essential for the provision of the DSP service. It also means a better user experience by receiving advertising tailored to the characteristics of your device, operating system and browser, as well as in the language of the place where they are located, or about products or services to which they will foreseeably have access.


– Storing and communicating your privacy choices: The choices you make regarding the purposes and entities identified in this privacy notice are stored and made available to other participating entities in the form of “digital signals” (such as a string of characters, called a TC String). This is necessary to ensure and check whether you have consented to or objected to the processing for any of the intended purposes, in order to respect your privacy choices. The processing is very relevant for TELECOMING since it ensures that the participants in the IAB TCF v2.2 can retrieve and observe the privacy choices of users and, consequently, develop their activity respecting the preferences of users. Likewise, this purpose, allows to know the user’s choice avoiding that he/she must continuously express his/her privacy preferences when accessing the same website.

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Paseo de la Castellana 95

16th floor – 28046

MADRID | SPAIN

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+34 910 077 900

info@telecoming.com

comunicacion@telecoming.com 

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