The evolution of mobile marketing: From SMS and call centers to immersive experiences

May 24, 2023

Mobile marketing has come a long way since the first text message was sent in 1992. In today’s constantly-connected world, it is one of the most effective and popular strategies for businesses to reach their target audience. In this article, we will take a look at the history and evolution of mobile marketing, and explore the exciting developments on the horizon, including the use of Augmented Reality and Virtual Reality and chatbots with artificial intelligence, thanks to our guest writer Sam Darwin.

It is said that the first campaign was launched in 2000 by a Finnish news provider called MTV3. They sent a text message to their subscribers inviting them to participate in a quiz. The campaign was a huge success, and it paved the way for other businesses to start using these marketing actions.

In the early years, mobile marketing was limited to SMS messages and call centers services. Companies would send text messages to their customers with special offers, promotions, and updates, as a great way to connect with them, but always limited in its reach. The advantages of using mobile marketing for call center services relied on offering their clients topnotch customer experience. Indeed, there was no better way to unlock an excellent experience than with advanced call center software.

Smartphones and social media era

Mobile apps became a popular way for every business to engage with their customers and partners, offering exclusive content, discounts and promotions by downloading the app. This helped the companies to build a loyal customer base and increase their engagement. With push notifications, it would be also used to send last updates directly to customers’ apps, helping to keep them informed and make it more likely that they’ll use your service.

Mobile version websites also became an important part of mobile marketing. With more and more people accessing the internet through their smartphones, companies needed to ensure that their websites were mobile-friendly, becoming an important part of their marketing strategy. This meant that they needed to be optimized for smaller screens and touch-based navigation.

Lastly, social media played a huge role in the evolution of marketing as we knew it. With the rise of the main social media platforms, like Facebook, Twitter, and Instagram, businesses were able to reach their customers in new and innovative channels. The transformation began by creating engaging content, running contests, and promoting their products and services to a wider audience.

With the increased availability of high-speed internet and the rise of smartphones with larger screens, mobile videos and live streaming became an important part of digital marketing. Vertical video ads started to be more popular, reaching their target audience with interactive content and to a specific demographic, based on age, gender, location, and interests. In the case of live streaming, it allows users to share live video content, such as showcase new products, host Q&A sessions or provide behind-the-scenes access to events.

At the same time, mobile payments have also become more popular, eliminating barriers to finalizing customers’ purchases. With mobile payments, customers can pay for products and services using their smartphone, eliminating the need for cash or credit cards.

The future of marketing: AR & VR

Mobile marketing continues to evolve, and there are many exciting developments on the horizon. One of the biggest trends is the use of augmented reality (AR) and virtual reality (VR), available to create immersive experiences to increase engagement and build brand awareness and loyalty. AR overlays digital information onto the real world, while VR creates a completely digital environment that users can interact with.

Another disruptive tool for digital marketing is the use of chatbots with Artificial Intelligence, such as ChatGPT, Bard or CopyAI. Machine learning and artificial intelligence are being used to create more realistic and interactive virtual environments. Providing customers with instant support and assistance, AI helps to analyze customer data and provide personalized recommendations.

To successfully implement these marketing concepts, companies should first identify their target audience and develop a comprehensive strategy. They should also ensure that their efforts are integrated into their overall marketing plan, and that they comply with relevant regulations and guidelines.

In conclusion, mobile marketing has come a long way since its early days, and nowadays with the rise of AR, VR or chatbots, its future looks bright. As technology continues to evolve, businesses will need to adapt and embrace new trends in order to stay ahead of the curve and continue to engage with their customers in innovative ways.


Stay tuned!


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